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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tiffany Martinez

Tiffany Martinez

September 4, 2026

5  out of  5
rating by Tiffany Martinez
"I had such a wonderful experience working with Cayla! She was incredibly patient, kind, knowledgeable, and helpful throughout the entire process. She took the time to clearly explain all of our options, answer my questions, and help find the right coverage for my husband and me.

I truly appreciated her patience, professionalism, and genuine kindness. She made the entire experience easy and stress-free. So happy to be part of the State Farm family. Thank you, Cayla! ⭐️"
We responded:
"Thank you, Tiffany, for sharing your experience with Cayla! It's wonderful to hear how her patience, knowledge, and kindness made your insurance journey smooth and stress-free. We're delighted to have you and your husband as part of the State Farm family. If you ever have any questions or need assistance with your coverage, feel free to reach out."
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Abby & Luis Trevizo

September 3, 2026

5  out of  5
rating by Abby & Luis Trevizo
"Cayla so wonderful and friendly she explained everything to us so we could understand it better and she has the awesome customer service I give her a 10/10"
We responded:
"Clear answers can make all the difference, Abby & Luis! We love knowing Cayla took the time to explain everything and make sure you felt comfortable with your insurance. Thanks for the kind words—we’re always here if you need us!"
Profile photo of Haley

Haley

September 2, 2026

5  out of  5
rating by Haley
"I've had my insurance policies with State Farm for years and have always had a great experience with James. He's very responsive whenever I have questions or need to make changes to my policies, and he always takes the time to explain my coverage and options. James is knowledgeable, reliable, and makes dealing with insurance simple and stress-free. I would definitely recommend him to anyone looking for a State Farm agent!"
We responded:
"Haley, your continued trust means a lot to us! Thank you for choosing our agency year after year. It's wonderful to hear that James has been responsive and helpful in explaining your coverage and options. We truly value your recommendation and are here to assist whenever you need us."
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James Calder

September 1, 2026

5  out of  5
rating by James Calder
"Best insurance company in borger @@@"
We responded:
"We love hearing this, James! We're delighted to be recognized as the best insurance company in Borger. Our team is committed to providing top-notch service for all your insurance needs."
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Baltazar Munoz

August 31, 2026

5  out of  5
rating by Baltazar Munoz
"James is always so helpful. Provides excellent customer service!"
We responded:
"Baltazar, thanks for taking a moment to share your thoughts! We're delighted to hear that James has been providing you with excellent customer service. Our team is always here to assist with your insurance needs, so feel free to reach out anytime."
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Alyssa Fulton

August 30, 2026

5  out of  5
rating by Alyssa Fulton
"James was really wonderful! He answered all of our questions! He made everything go simple as it can be!"
We responded:
"This is great to hear, Alyssa! Thank you for sharing this with our team. We're pleased to serve you again."
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Francisco Gandara

August 25, 2026

5  out of  5
rating by Francisco Gandara
"Very good service! Cayla treated my mother and I as top priorities. And handled our needs in one afternoon. Thank you Cayla God Bless!"
We responded:
"Francisco, it’s always nice to hear from you. We're delighted to hear that Cayla was able to assist you and your mother efficiently and made you feel like top priorities. Our team is always here to help with your insurance needs, and we appreciate your trust in our agency. God bless!"
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Gary French

August 22, 2026

5  out of  5
rating by Gary French
"After being with USAA and not having a personal agent, i would like to thank Cayla for the personalized service on home,auto,boat,and camper. I have really missed that. When we called USAA to cancel we were on the phone 30 minutes before they picked up call only for person on other end to pass us on to someone else that could actually cancel policy. It's nice to pick up phone and talk to same person every time. Last but not least we are saving $150 a month."
We responded:
"Thanks for giving us a glimpse into your experience, Gary! We're delighted to hear that Cayla's personalized service on your home, auto, boat, and camper insurance has made a positive impact. It's great to know you're enjoying the convenience of speaking with the same person and saving $150 a month. If you ever need assistance with your insurance needs, feel free to reach out."
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Carmen Slayton

August 5, 2026

5  out of  5
rating by Carmen Slayton
"Cayla had all the patience in the world to work with us on our home and auto policies to save us money. I was impressed. As stressful as it was for me, she had a way of calming my nerves through this change and explaining coverages. My daughter had referred me to her. As hesitant as I was to call Cayla, I do not regret pushing forward. She saved us money and helped us transfer over from our old insurance companies. Like a Good Neighbor Cayla was there for us!"
We responded:
"Thank you, Carmen, for sharing your experience with Cayla. It's great to hear that she was able to assist you with your home and auto policies and make the transition smooth and stress-free. We're delighted that your daughter referred you to us, and we're here whenever you need further assistance with your insurance needs."
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Jennifer Jackson

August 5, 2026

5  out of  5
rating by Jennifer Jackson
"⭐⭐⭐⭐⭐

After being a loyal USAA customer for more than 20 years, I honestly never thought we’d switch insurance companies. Cayla at State Farm completely changed that.

She took the time to go through every single line of our policies, explained everything in a way that actually made sense, and made sure we had the coverage we needed without paying for things we didn’t. There was absolutely no pressure—just exceptional customer service and genuine care.

We ended up switching all four of our auto policies plus our homeowners insurance, and we’re saving over $1,500 every six months. That’s a huge difference!

What really stood out was that Cayla didn’t just sell us a policy and disappear. She even helped us through the process of canceling our existing USAA policies, making the entire transition seamless and stress-free.

If you’re even considering shopping your insurance rates, do yourself a favor and call Cayla. Her professionalism, knowledge, attention to detail, and commitment to helping her clients are second to none. We couldn’t be happier with our decision to switch and highly recommend her to anyone looking to save money without sacrificing coverage.

Chris & Jennifer Jackson"
We responded:
"Reviews like yours truly encourage our team! Thank you, Chris and Jennifer, for sharing your experience and for choosing our agency for your insurance needs. We're delighted to hear how Cayla's dedication and expertise made such a positive impact, helping you save significantly while ensuring you have the right coverage. Your recommendation means a lot to us, and we're here to assist with any future insurance needs you may have."
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Tim

August 4, 2026

5  out of  5
rating by Tim
"She made everything real easy for us. She was very polite down to home person we were able to connect on different levels or surrounding. Our insurance. Needs really appreciate her candor. She’s a great person from what I’ve learned so far can’t say anything else but super Agent."
We responded:
"It means a lot to know you felt comfortable and supported throughout your experience with our team, Tim! We’re grateful for your kind words and appreciate the opportunity to help with your insurance needs. We’ll always be here whenever you need a helping hand."
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Susie West

August 3, 2026

5  out of  5
rating by Susie West
"Kelsi was amazing! I was ready to give up and she helped me find some discounts. Thank you Kelsi for taking the time to help me."
We responded:
"Susie, we love hearing how Kelsi was able to make a difference for you! Finding ways to help customers save while providing the support they need is what we strive for every day. We’re so happy she could assist you with your insurance needs, and our team will always be here whenever you need us."
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christine slayton

July 31, 2026

5  out of  5
rating by christine slayton
"I worked with Cayla (teammate of Russ) and she was AMAZING! I was previously insured through Progressive but they kept raising prices. Carla helped me get a better coverage option for less than Progressive. Very fast, friendly, and great customer service."
We responded:
"Christine, your kind words about Cayla and our team truly stand out! We’re happy to know she was able to help you find a better insurance option while making the experience easy and enjoyable. Thank you for trusting our agency—we’re always ready to help with your future insurance needs."
Profile photo of Rebecca Calder

Rebecca Calder

July 30, 2026

5  out of  5
rating by Rebecca Calder
"Excellent service and always quick to respond. He takes the time to answer questions and makes the insurance process easy. I highly recommend him!"
We responded:
"Thank you, Rebecca, for your kind recommendation and for highlighting the excellent service you received. It's great to hear that our team's responsiveness and dedication to making the insurance process easy have made a positive impact. If you ever have more questions or need assistance with your insurance needs, feel free to reach out."
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Joseph Ysasi

July 24, 2026

5  out of  5
rating by Joseph Ysasi
"Great company and a easy to work with gentleman. I aint the easiest to work with and Russ made it so easy, thanks alot! Oh yeah my price for full coverage for my 2025 Hyundai is a great deal!"
We responded:
"Joseph, it’s been a pleasure assisting you! We’re happy to hear we provided a smooth experience and helped you secure coverage that gave you the value you were looking for. We appreciate your confidence in our team."
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Tomar Embers

July 24, 2026

5  out of  5
rating by Tomar Embers
"Kelsi was a pleasure to work with on my situation
Her outstanding work/support was able to save me money and I look forward to working with her any time
Thank you"
We responded:
"A big thank-you for your feedback, Tomar! We love hearing that Kelsi was able to provide great service while helping you lower your costs. We’re grateful for the chance to work with you and look forward to assisting with any future insurance needs."
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Angela Ledbetter

July 22, 2026

5  out of  5
rating by Angela Ledbetter
"Cayla @ Russ Glaze State Farm, did a great job to get a better price quote than the one I had with another conpany!! Very polite, knowledgeable, & helpful !!"
We responded:
"Your satisfaction means a lot to us, Angela. We’re thankful Cayla was able to provide the guidance, professionalism, and support that made your experience stand out. It’s been a pleasure working with you, and we’re always here whenever you need assistance."
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Baylee Palmer

July 17, 2026

5  out of  5
rating by Baylee Palmer
"Had a great experience with cayla, she was very helpful and made sure i understood the whole process and everything!"
We responded:
"Baylee, thank you for taking the time to leave us a review! We’ll be sure to share your kind words with Cayla. It’s wonderful knowing her support helped make your experience a positive one."
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Kaitlyn Ireland

July 15, 2026

5  out of  5
rating by Kaitlyn Ireland
"Kelsi was absolutely amazing with her service. She explained everything that I needed and answered all my questions."
We responded:
"Nothing makes us happier than hearing feedback like this, Kaitlyn! We're thrilled Kelsi was able to help and make you feel confident every step of the way. Thank you for being part of our agency family."
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Kent Satterwhite

July 14, 2026

5  out of  5
rating by Kent Satterwhite
"Cayla was great to work with."
We responded:
"Your experience is exactly the type of service we hope to provide. Thank you, Kent, for sharing how much you enjoyed working with Cayla. We’re grateful for your support and trust in our team."
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Annalee Bieber

July 9, 2026

5  out of  5
rating by Annalee Bieber
"Cayla Bowman is Top Notch! She was very helpful and knows her stuff. She made everything so simple. I wish I found her sooner"
We responded:
"Thanks, Annalee! We’re so happy to hear Kayla was helpful and made your experience a positive one. We appreciate your feedback and look forward to helping you again."
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Joe Yardis

July 2, 2026

5  out of  5
rating by Joe Yardis
"Cayla bowman was awesome with assisting me in getting into a new policy

She was patient an worked with me through via text message while I was working. If I could give more stars I would"
We responded:
"Thanks so much, Joe! Reviews like yours encourage our team every single day. We truly appreciate your trust and are grateful you chose our agency."
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Rachelle Daniels

June 30, 2026

5  out of  5
rating by Rachelle Daniels
"Cayla was great worked super fast to meet out needs at a great price with in our time frame. Along with having great energy! Would definitely recommend"
We responded:
"Wow, Rachelle, we really appreciate your kind words! Knowing that we made your insurance experience a positive one is exactly why we love what we do.
"
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Rhonda Skaggs

June 24, 2026

5  out of  5
rating by Rhonda Skaggs
"Stormy is the best! I will be calling her for any of my Insurance needs.She very knowledgeable."
We responded:
"Thank you, Rhonda, for your kind words about Stormy! We're glad to hear that her knowledge and service have made such a positive impact. We're here for any of your insurance needs."
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Mariah Tienda

June 2, 2026

5  out of  5
rating by Mariah Tienda
"Cayla did an auto quote for me today. She was friendly and fast and very good customer service. Got me insured for less than what I was paying at progressive. Would definitely recommend."
We responded:
"Thank you, Mariah, for sharing your experience with us. We're glad to hear that Cayla provided you with friendly and efficient service, and that we could offer you a better rate. Your recommendation means a lot to us!"