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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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GARY JORDAN

December 3, 2024

5  out of  5
rating by GARY JORDAN
"I am truly Amazed, extremely happy and ecstatic, and very proud to rejoin my State Farm family. Customer service is off-the-scale in helpfulness, courtesy, and friendliness and is so refreshing compared to my previous insurance agent and company. I took the chance from an email from these wonderful people, and THIS TIME, it paid off just like the lottery! I feel I have won the lottery of insurance companies and great protection are very reasonable rates. I HIGHLY recommend Russ Glaze and his State Farm Insurance and most of all, his very efficient, proficient, and expert agent Amariah Alvarado. This precious lady KNOWS her stuff, and when you visit with her, she makes you feel like family as if you have known her all your life. KUDOS to Russ Glaze and his employees, and once again, THANK YOU SO MUCH for everything you do!! Gary Jordan Panhandle, TX"
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Dick Munson

December 1, 2024

5  out of  5
rating by Dick Munson
"Rainey was very helpful."
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Richard Gowman

November 21, 2024

5  out of  5
rating by Richard Gowman
"Awesome experience with Brad Davis at State Farm. Made the transition super smooth. Thanks Brad"
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Holly Hyatt

November 13, 2024

5  out of  5
rating by Holly Hyatt
"Cayla Bowman is AMAZING.. patient, informative, sweet and funny!! In the past several months I have searched and spoken to several different companies and today I honestly feel like Cayla found me. She gave me a “family of 4” with “young drivers” the best full coverage insurance price in YEARS!! Bye Bye to Progressive of 7 years, we are now part of the State Farm family. 😁 Thank you Cayla, I’m extremely grateful for your time and help. ♥️"
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Daniel Alvarez

October 31, 2024

5  out of  5
rating by Daniel Alvarez
"Stormy was great! She solved my problem real fast and was very kind!!!"
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Alli Hernandez

October 30, 2024

5  out of  5
rating by Alli Hernandez
"Very nice. Speedy service, helped me out in exactly what I was looking for. 🙂"
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Steve Mitchell

October 23, 2024

5  out of  5
rating by Steve Mitchell
"Thank you Cayla for the fast and friendly service!"
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Joni Aguilera

October 3, 2024

5  out of  5
rating by Joni Aguilera
"Great service and rates."
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Joseph Lucas

September 17, 2024

5  out of  5
rating by Joseph Lucas
"Cayla was absolutely phenomenal and easily took care of my needs while saving me some money. I highly recommend her for your insurance needs!"
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Krista Goswick

September 12, 2024

5  out of  5
rating by Krista Goswick
"We had been with State Farm for years, and we switched a few years ago to save money. Well…we came back and were able to save more money than we saved in the first place from switching. We got better coverage and more coverage for less than we were already paying. Brad was very knowledgeable and informative. He was also patient and answered all our questions and took care of everything for us. Russ Glaze State Farm has very good customer service, and even when things don’t go right sometimes, they listen to our concerns and do their best to correct it."
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rylee ward

August 17, 2024

5  out of  5
rating by rylee ward
"Was very helpful in helping me understand the policy i needed and finding the best rates!"
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Krista Dawson

July 26, 2024

5  out of  5
rating by Krista Dawson
"State Farm Rep Kelsey McDonald went above and beyond to help getting new insurance. I highly recommend her in the Borger office"
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April Davis

July 16, 2024

5  out of  5
rating by April Davis
"We have all of our policies through Russ. We love State Farm and our local office!"
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Maria Zubia

July 8, 2024

5  out of  5
rating by Maria Zubia
"Absolutely love Rainey! She is always helpful and attentive."
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Bailey Kelly

July 3, 2024

5  out of  5
rating by Bailey Kelly
"Kelsi was very professional, efficient and friendly."
We responded:
"Bailey, Thank you for the review. We promise to take care of all your insurance and financial service needs. If you need anything you call me on my cell phone or at office. Thank you Russ"
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Kellie Murrell

July 3, 2024

5  out of  5
rating by Kellie Murrell
"Very friendly and helpful and knowledgeable company. I can’t imagine going anywhere else for all my needs! Rainey Hawkins in the Amarillo location is Absolutely 💯 the Best person a customer could have. !!!"
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Jan Schmitkons

July 1, 2024

5  out of  5
rating by Jan Schmitkons
"I would recommend Russ Glaze State Farm Insurance to anyone. Rainey was very knowledgeable and helpful."
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jimmy miller

July 1, 2024

5  out of  5
rating by jimmy miller
"Got me cheaper rates for same coverage."
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Nick Sweeney

June 30, 2024

4  out of  5
rating by Nick Sweeney
"My wife uses Russ for our truck and trailer. Great guy, great service. Highly rexommend"
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Tovee Carothers

June 25, 2024

5  out of  5
rating by Tovee Carothers
"Kelsi was very sweet and friendly!"
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Kenny Grabber

June 25, 2024

5  out of  5
rating by Kenny Grabber
"Helpful and reasonably priced. I was surprised at how good my experience was. Kelsi was exceptional with her customer service. Ask for her if you're trying to get better insurance."
We responded:
"Kenny, thank you for the review! Thank you for letting us take care of your auto, home, life, health, and financial service needs. You can always reach me on my cell phone if you need me. I promise we will work our tail off for you, thanks! We love referrals!!! We love helping our community youth sports! Russ"
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Kimberly Taylor

June 24, 2024

1  out of  5
rating by Kimberly Taylor
"Im editing my review, leaving the original as the last paragraph. I feel the need to edit because the experience I am now having with this office since Oscar has left has not been a pleasurable one. I have been harassed by Brad by calling, leaving voicemails and texts wanting me to do the same survey I had already done THREE times. I informed him of this after the first text. After a couple of week of this I told him to CANCEL the policy on 6/4, with the next due date being due on 6/8 and to not take any more money out of my account and to refund the down and first months premium. He informs me he "suspended' it. Two days go by and I then got a text from him from a different number stating he found a different life policy that was cheaper and no surveys/physicals. I didnt as for him to go trying to find "loop holes" I asked him to cancel it. Im then greeted with more text in a what I feel was a hostile manner. A week later, I'm receiving letters from State Farm stating my policy will be canceled for non payment if not paid by 7/8. I called the 1-800 number and spec to a very nice gentleman in the cancelation Dept where I was informed that on 6/4 Brad had put in for my policy to be canceled on 6/4 for NON PAYMENT!!! The gentleman tried to reach Russ Glaze by phone and what do you know...He's not available! He sends him a very detailed email of my complaints and I was supposed to hear back no later than 48 hours, which would have been last Monday 6/17 (I made this call on 6/13) I still have yet to hear from Mr. Glaze but sure got a message from a lady in the office wanting the payment on a policy that should have been canceled. Im still waiting on a call Mr. Glaze and for the premium to be put back in my account. I have given it more time than is fair and I was told by the cancelation department. Make it right and I will edit my review to reflect it. (Original review)....I got the pleasure of dealing with Oscar, he was very fast and professional getting me signed up. Very sweet man and I look forward to working with him on any of my other insurance needs."
We responded:
"Kimberly, thanks for putting your trust in our agency! Oscar does a great job!! Glad he is on our team!!! We are a top agency in the nation! We will take care of all your insurance and financial service needs! We know how fortunate we are to take care of you and your family. We also know how hard you work for your money, and we want to work just as hard for you! Please let us help you as well! If you ever need anything don't hesitate to call! Thanks again, Russ"
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Caleb Murley

May 29, 2024

5  out of  5
rating by Caleb Murley
"Great set of people always polite when i call"
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Reject

May 14, 2024

1  out of  5
rating by Reject
"Brad Davis manages this office, his negligence and mismanagement is costing a lot of people their homes. Steer clear of anything Brad touches."
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Vincent ******

April 29, 2024

5  out of  5
rating by Vincent ******
"Very helpful, they have answered all my questions."