Reviews
State Farm® Agent Russ Glaze
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Colton Saxon
November 6, 2026
"I started using Russ Glaze insurance about 2 years ago. James in the Borger office has always went above and beyond to get me the coverage I needed. He always drops what he is doing to help me out and explain things, and provide me with all the information and details I need to know. I would definitely recommend giving him a call for all your insurance needs!"
"Colton, it’s great having team members like James who make a lasting impression! We’re glad he’s been there to help with your insurance needs at our Borger office. Your recommendation is appreciated, and we look forward to taking care of you for years to come!"
Daniel Baker
November 1, 2026
"Had to give a shout out to Cayla.. we just went through a vehicle of mine being stolen. From start to finish she made sure we were taken care of and assisted with the direction we needed to go for claims. The claim process couldn’t have been easier! And we sure appreciate Cayla’s concern for the loss!!!"
"Hi Daniel, thanks for the shout-out! Cayla will be thrilled to hear how much her assistance meant to you during the claims process. We're grateful for your trust and are always here to support your insurance needs."
Elijah Phillips
November 1, 2026
"Cayla is great, always helpful"
"We’re lucky to have the opportunity to work with customers like you, Elijah. Thanks for choosing our office and taking a moment to share your five-star rating!"
Rebecca Calder
October 31, 2026
"Excellent service and always quick to respond. He takes the time to answer questions and makes the insurance process easy. I highly recommend him!"
"Thank you, Rebecca, for your kind recommendation and for highlighting the excellent service you received. It's great to hear that our team's responsiveness and dedication to making the insurance process easy have made a positive impact. If you ever have more questions or need assistance with your insurance needs, feel free to reach out."
Alex Sutterfield
October 29, 2026
"James was able to find us amazing prices with even better coverage than what we had with Nationwide."
"Thanks, Alex! It's fantastic to hear that James was able to secure you better coverage at amazing prices. We appreciate your trust in our agency and look forward to continuing to serve your insurance needs."
Destiny Rincon
October 27, 2026
"Angel from State Farm is the BEST! Life insurance is intimidating and scary, however she explained the importance and answered every question I had. She helped ease the process and was very patient with me. She pulled several different quotes to help me find exactly what I was looking for for me and my family. I would 10/10 recommend Angel to my family and friends. Angel is very knowledgeable, easy to reach and will do anything she can to accommodate your needs when paperwork needs to be signed which is so convenient because she will come to you! Pick Angel from StateFarm for your insurance needs because she’s the BEST!!"
"Destiny, we love hearing when Angel makes someone’s day a little easier! It's great to hear how she made the life insurance process easier and more comfortable for you and your family. We truly appreciate your recommendation and are here whenever you need assistance. "
JESSICA SPRINGER
October 12, 2026
"Saved me over $1k a year. Immaculate customer service, incredibly patient, and very informative. He's a wonderful agent!"
"Hi Jessica! That's fantastic news about saving over $1,000 a year! We're thrilled to hear that we took the time to address your questions and guide you through everything with patience and care. We understand how significant those savings can be, and we're pleased we could assist."
Paul Gabriele
October 12, 2026
"You guys have been so helpful thank you."
"Thanks for your kind words, Paul! Our team is happy to have been helpful with your insurance needs. We appreciate your trust in us and look forward to assisting you in the future."
Steve Maynard
October 10, 2026
"Cayla was super helpful!!! She was an absolute pleasure to work with!!! Not to mention saved me a ton of money!!!! I think she should be in the commercials!"
"Hi Steve,
Cayla is indeed a gem, and we're thrilled she could help you save so much. We’ll definitely pass on your suggestion about the commercials! Thanks for sharing your experience!
"
Cynthia Lehrer
September 30, 2026
"⭐️⭐️⭐️⭐️⭐️
Cayla Bowman at State Farm was absolutely wonderful to work with! She was friendly, helpful, and very knowledgeable. She took the time to answer my questions, explain my coverage, and made the whole process quick and easy. She also saved me a lot of money compared to what I was paying before, which was a huge plus! I really appreciate her help and would definitely recommend Cayla to anyone looking for great service and affordable insurance."
"Cynthia, saving money while having a smooth insurance experience is always a nice win! Cayla took the time to make the process easy and help you find an option that worked better for you, and we're glad to hear it. Thanks for recommending our team and trusting us with your coverage!"
ChimO Berdon
September 25, 2026
"Cayla was amazing! The process was sincerely seamless. Insurance stuff always makes me sigh because it’s a process but Cayla made it SO EASY!! Thank you so much ♥️ as a busy mom you took one task off my list and I’ll be forever grateful 💕"
"We appreciate you sharing your thoughts with us, ChimO! We're thrilled to hear that Cayla made the insurance process easy for you, especially with your busy schedule. Your trust means a lot to us, and we're here whenever you need assistance. "
Shelby Morton
September 18, 2026
"Super easy! Saved me some money by bundling and was very patient in explains all my coverage options and ensuring I had documentation for my apartment complex"
"Thanks for sharing your experience, Shelby! It's great to hear that bundling saved you money and that the team was patient in explaining your coverage options. We're here whenever you need assistance with your insurance needs."
Josafat Chavez
September 11, 2026
"Cayla took her time and is very knowledgeable!"
"Thanks, Josafat! It's great to hear that Cayla's knowledge and dedication made a positive impact on your experience. We appreciate your trust in our agency for your insurance needs."
Tiffany Martinez
September 4, 2026
"I had such a wonderful experience working with Cayla! She was incredibly patient, kind, knowledgeable, and helpful throughout the entire process. She took the time to clearly explain all of our options, answer my questions, and help find the right coverage for my husband and me.
I truly appreciated her patience, professionalism, and genuine kindness. She made the entire experience easy and stress-free. So happy to be part of the State Farm family. Thank you, Cayla! ⭐️"
"Thank you, Tiffany, for sharing your experience with Cayla! It's wonderful to hear how her patience, knowledge, and kindness made your insurance journey smooth and stress-free. We're delighted to have you and your husband as part of the State Farm family. If you ever have any questions or need assistance with your coverage, feel free to reach out."
Abby & Luis Trevizo
September 3, 2026
"Cayla so wonderful and friendly she explained everything to us so we could understand it better and she has the awesome customer service I give her a 10/10"
"Clear answers can make all the difference, Abby & Luis! We love knowing Cayla took the time to explain everything and make sure you felt comfortable with your insurance. Thanks for the kind words—we’re always here if you need us!"
Haley
September 2, 2026
"I've had my insurance policies with State Farm for years and have always had a great experience with James. He's very responsive whenever I have questions or need to make changes to my policies, and he always takes the time to explain my coverage and options. James is knowledgeable, reliable, and makes dealing with insurance simple and stress-free. I would definitely recommend him to anyone looking for a State Farm agent!"
"Haley, your continued trust means a lot to us! Thank you for choosing our agency year after year. It's wonderful to hear that James has been responsive and helpful in explaining your coverage and options. We truly value your recommendation and are here to assist whenever you need us."
James Calder
September 1, 2026
"Best insurance company in borger @@@"
"We love hearing this, James! We're delighted to be recognized as the best insurance company in Borger. Our team is committed to providing top-notch service for all your insurance needs."
Baltazar Munoz
August 31, 2026
"James is always so helpful. Provides excellent customer service!"
"Baltazar, thanks for taking a moment to share your thoughts! We're delighted to hear that James has been providing you with excellent customer service. Our team is always here to assist with your insurance needs, so feel free to reach out anytime."
Alyssa Fulton
August 30, 2026
"James was really wonderful! He answered all of our questions! He made everything go simple as it can be!"
"This is great to hear, Alyssa! Thank you for sharing this with our team. We're pleased to serve you again."
Francisco Gandara
August 25, 2026
"Very good service! Cayla treated my mother and I as top priorities. And handled our needs in one afternoon. Thank you Cayla God Bless!"
"Francisco, it’s always nice to hear from you. We're delighted to hear that Cayla was able to assist you and your mother efficiently and made you feel like top priorities. Our team is always here to help with your insurance needs, and we appreciate your trust in our agency. God bless!"
Gary French
August 22, 2026
"After being with USAA and not having a personal agent, i would like to thank Cayla for the personalized service on home,auto,boat,and camper. I have really missed that. When we called USAA to cancel we were on the phone 30 minutes before they picked up call only for person on other end to pass us on to someone else that could actually cancel policy. It's nice to pick up phone and talk to same person every time. Last but not least we are saving $150 a month."
"Thanks for giving us a glimpse into your experience, Gary! We're delighted to hear that Cayla's personalized service on your home, auto, boat, and camper insurance has made a positive impact. It's great to know you're enjoying the convenience of speaking with the same person and saving $150 a month. If you ever need assistance with your insurance needs, feel free to reach out."
Carmen Slayton
August 5, 2026
"Cayla had all the patience in the world to work with us on our home and auto policies to save us money. I was impressed. As stressful as it was for me, she had a way of calming my nerves through this change and explaining coverages. My daughter had referred me to her. As hesitant as I was to call Cayla, I do not regret pushing forward. She saved us money and helped us transfer over from our old insurance companies. Like a Good Neighbor Cayla was there for us!"
"Thank you, Carmen, for sharing your experience with Cayla. It's great to hear that she was able to assist you with your home and auto policies and make the transition smooth and stress-free. We're delighted that your daughter referred you to us, and we're here whenever you need further assistance with your insurance needs."
Jennifer Jackson
August 5, 2026
"⭐⭐⭐⭐⭐
After being a loyal USAA customer for more than 20 years, I honestly never thought we’d switch insurance companies. Cayla at State Farm completely changed that.
She took the time to go through every single line of our policies, explained everything in a way that actually made sense, and made sure we had the coverage we needed without paying for things we didn’t. There was absolutely no pressure—just exceptional customer service and genuine care.
We ended up switching all four of our auto policies plus our homeowners insurance, and we’re saving over $1,500 every six months. That’s a huge difference!
What really stood out was that Cayla didn’t just sell us a policy and disappear. She even helped us through the process of canceling our existing USAA policies, making the entire transition seamless and stress-free.
If you’re even considering shopping your insurance rates, do yourself a favor and call Cayla. Her professionalism, knowledge, attention to detail, and commitment to helping her clients are second to none. We couldn’t be happier with our decision to switch and highly recommend her to anyone looking to save money without sacrificing coverage.
Chris & Jennifer Jackson"
"Reviews like yours truly encourage our team! Thank you, Chris and Jennifer, for sharing your experience and for choosing our agency for your insurance needs. We're delighted to hear how Cayla's dedication and expertise made such a positive impact, helping you save significantly while ensuring you have the right coverage. Your recommendation means a lot to us, and we're here to assist with any future insurance needs you may have."
Tim
August 4, 2026
"She made everything real easy for us. She was very polite down to home person we were able to connect on different levels or surrounding. Our insurance. Needs really appreciate her candor. She’s a great person from what I’ve learned so far can’t say anything else but super Agent."
"It means a lot to know you felt comfortable and supported throughout your experience with our team, Tim! We’re grateful for your kind words and appreciate the opportunity to help with your insurance needs. We’ll always be here whenever you need a helping hand."
Susie West
August 3, 2026
"Kelsi was amazing! I was ready to give up and she helped me find some discounts. Thank you Kelsi for taking the time to help me."
"Susie, we love hearing how Kelsi was able to make a difference for you! Finding ways to help customers save while providing the support they need is what we strive for every day. We’re so happy she could assist you with your insurance needs, and our team will always be here whenever you need us."